Privacy Policy

Digital Raspberry, LLC ("TiltRx," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.

1. Information We Collect

Information You Provide

• Account Information: Email address, username, password (encrypted)
• Payment Information: Billing details processed securely through Stripe (we do not store credit card numbers)
• Profile Data: Preferences, saved picks, search history
• Communications: Support requests, feedback, correspondence

Information Collected Automatically

• Usage Data: Pages viewed, features used, search queries, prediction selections
• Device Information: IP address, browser type, device type, operating system
• Cookies & Tracking: Session cookies, analytics cookies, authentication tokens
• Performance Data: Service errors, response times, system diagnostics

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Process payments and manage subscriptions
• Authenticate users and prevent fraud
• Personalize content and predictions based on preferences
• Send transactional emails (receipts, password resets, account notifications)
• Send promotional emails (with your consent, opt-out available)
• Analyze usage patterns and optimize performance
• Comply with legal obligations and enforce our Terms of Service
• Detect and prevent security threats or abuse

3. How We Share Your Information

We do not sell your personal information. We may share data with:

Service Providers

• Payment Processing: Stripe for secure billing and subscription management
• Email Services: Transactional and marketing email providers
• Analytics: Usage analytics and performance monitoring tools
• Hosting: Cloud infrastructure providers (Replit, database services)

Legal Requirements

We may disclose information if required by law, court order, or to:

• Comply with legal process or government requests
• Enforce our Terms of Service
• Protect the rights, property, or safety of TiltRx, our users, or the public
• Prevent fraud, security breaches, or illegal activity

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity, subject to this Privacy Policy.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (HTTPS/TLS) and at rest
• Secure password hashing (bcrypt)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Data backup and disaster recovery procedures

However, no system is 100% secure. We cannot guarantee absolute security of transmitted data.

5. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide services you've requested
• Required by law, regulation, or legal obligations
• Necessary for legitimate business purposes (analytics, fraud prevention)

After account deletion, we may retain anonymized or aggregated data for analytics and service improvement.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing emails (transactional emails still apply)
• Object: Object to certain data processing activities
• Withdraw Consent: Revoke consent for optional data uses

To exercise these rights, contact us at privacy@tiltrx.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Authentication, security, session management (required)
• Analytics Cookies: Understand usage patterns and improve the Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling essential cookies may limit functionality.

8. Third-Party Links

Our Service may link to third-party websites or services. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

TiltRx is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided personal information, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using the Service, you consent to the transfer of your data to jurisdictions that may have different data protection laws.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, email privacy@tiltrx.comwith "California Privacy Request" in the subject line.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR) including access, rectification, erasure, restriction, portability, and objection. You may also lodge a complaint with your local data protection authority.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via email or prominent notice on the Service at least 30 days before taking effect.

The "Last Updated" date at the top indicates when changes were last made. Continued use of the Service after changes constitutes acceptance.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact: